B.HUMBLE / INFORMATION

Return and refund policy

Last updated: 15 October 2026

This policy applies to online purchases from Malachi Mafo, a sole trader trading as B.HUMBLE. It does not limit your statutory rights.

CANCELLING AN ONLINE ORDER

You may cancel your order without giving a reason before delivery and up to 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If one order is delivered in separate shipments, the cancellation period ends 14 days after the last item is received.

To cancel, send a clear statement to b.humblehelp@gmail.com or by post to:

B.HUMBLE 13 Stanhope Way Riverhead Sevenoaks TN13 2DZ United Kingdom

You may use the model cancellation form below, but you do not have to.

RETURNING A CANCELLED ORDER

After telling us that you are cancelling, you must send the goods back without undue delay and no later than 14 days after the day on which you told us. Send returns to the address above.

You are responsible for the direct cost of returning goods when cancelling because you changed your mind. We recommend obtaining proof of postage. B.HUMBLE pays reasonable return costs where goods are faulty, damaged on arrival, not as described, or where the wrong item was supplied.

You may inspect and try on clothing as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Where permitted by law, we may deduct that reduction from the refund.

REFUNDS AFTER CANCELLATION

We will refund the price paid for returned goods and the cost of our least expensive standard delivery option. If you selected a more expensive delivery option, the additional amount is not refunded.

We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever happens first. We will refund without undue delay and no later than 14 days after that point, using the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

EXCEPTIONS

The statutory cancellation right does not apply where the law excludes it, including goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health-protection or hygiene reasons after the seal is broken.

These exceptions do not remove your rights where goods are faulty or not as described. Sale items have the same statutory rights as full-price items.

FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS

Goods must be of satisfactory quality, fit for purpose and as described. You normally have 30 days from receiving faulty goods to reject them and request a full refund. After that period, you may be entitled to repair or replacement and, where the law provides, a price reduction or final rejection and refund.

Contact b.humblehelp@gmail.com before returning faulty, damaged, incorrect or misdescribed goods. B.HUMBLE pays reasonable return costs for these returns and may request proof of purchase and information reasonably needed to assess the issue.

We do not offer voluntary change-of-mind returns outside the statutory cancellation right described above.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel. You may instead send any other clear statement.

To: B.HUMBLE, 13 Stanhope Way, Riverhead, Sevenoaks, TN13 2DZ, United Kingdom Email: b.humblehelp@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Order number: Goods ordered on: Goods received on: Name of customer(s): Address of customer(s): Signature of customer(s), only if sent on paper: Date: